Commercial fridge repair for restaurants, cafes, hotels and retail across London, strongest in central, north and east. Seven senior engineers, all F-Gas and City and Guilds qualified, with at least five years on commercial plant. See commercial fridge repair, commercial cold room repairs, commercial ice machine repair and the emergency refrigeration service.
Engineers available today
Same-day slots across London
Enter your postcode to confirm coverage and see your booking options.
Got a breakdown?
Our engineers are on the road across London right now. Most emergency call-outs are on site within 4 hours, usually within 2. Call or book online and we will have someone with you today.
Planned Preventive Maintenance
Regular scheduled visits to keep your equipment stable, compliant and running through service hours. Catch faults before they become failures.
From just £60 per unit per visit + VAT
Four reasons London businesses, FM companies, and multi-site operators choose us over a general contractor.
Most breakdowns are on site within 4 hours, usually within 2 of your call. We have engineers based across Central and Greater London, so you are never far from a fast response. 24/7 emergency cover available.
⚡ Within 4 hours, usually 2Every engineer is F-Gas certified and Refcom registered. We train exclusively on refrigeration systems, which means faster diagnosis and first-time fix rates well above the industry average. Full RAMS documentation available on request.
✓ Refcom registered · PLI + ELIDedicated account management, consolidated billing, and SLA-backed response times for FM companies and multi-site operators. We support everything from single London sites to entire M25 portfolios.
→ Consolidated billing across all sitesWe focus exclusively on commercial refrigeration. No AC, no heating, no plumbing. That means deeper expertise, faster diagnosis, and engineers who have seen your exact fault dozens of times before.
◎ Pure refrigeration specialistsNot all engineers are qualified to work on commercial refrigeration.
Refrigerant handling is regulated under UK F-Gas legislation. Any engineer working on systems containing fluorinated gases must hold a valid individual F-Gas certificate. Using an uncertified engineer is not only unsafe, it can invalidate your insurance and expose your business to regulatory risk. Every Kept Cold engineer is individually certified and registered.
General maintenance engineers or cross-trade technicians often misdiagnose refrigeration faults. A misdiagnosis means wrong parts ordered, repeat call-outs, extended downtime, and a larger bill. Refrigeration systems have specific failure patterns that only come from working on them every day. Our engineers diagnose correctly the first time because this is all they do.
A failed refrigeration unit is not just an inconvenience. It is a food safety event. If your equipment is not holding temperature, you are at risk of stock loss, failed EHO inspections, and potential closure notices. Fast, accurate repairs from a qualified specialist protect your business, your stock, and your compliance record. Every hour of downtime in a food business carries a real financial and reputational cost.
We are not a general maintenance company that handles refrigeration on the side. Every job we attend, every part we stock, and every hour of training our engineers complete is focused on one discipline. This single focus means faster diagnosis, better outcomes, and engineers who have seen your specific fault pattern dozens of times before. No guesswork. No cross-trade engineers sent to your site.
What We Work On
If it cools, chills, freezes or makes ice in a commercial kitchen, we service it. All major brands, across London. Also see commercial freezers, bottle coolers, and the guides on signs a commercial fridge needs repair, a commercial freezer breakdown, why a fridge ices up, how often to service commercial refrigeration, what a repair costs and F-Gas regulations for London businesses.
Walk-in refrigeration and freezer rooms. Breakdown repair, door seals, compressor work and full PPM visits.
Multideck and glass door display units. Refrigerant repairs, fan motors, thermostat faults and deep cleaning.
Undercounter refrigerators and prep fridges. Common in kitchens and bars. Fast turnaround on most faults.
Blast chillers and blast freezers. Sensor faults, compressor issues, full servicing and food safety compliance.
Modular and countertop ice makers. Deep cleans, scale removal, refrigerant top-ups and full servicing.
Refrigerated prep counters and saladette units. Drawer seals, thermostat and fan repairs.
Our engineers have hands-on experience across all major commercial refrigeration brands. We understand the specific fault patterns, common failure points, and correct diagnostic approach for each. Whether it is a Williams prep counter, a Hoshizaki ice machine, or a Gram display fridge, our engineers know the equipment before they arrive on site.
Accreditations & Certifications
Supporting London's most demanding restaurant estates with scalable cold-side solutions. From consolidated billing for FM providers to on site within 4 hours, usually within 2, we provide the technical expertise and asset management required to maintain high-volume operations across all postcodes.
We carry full public liability insurance, operate under your RAMS documentation, and integrate with your existing reporting and work order processes. One specialist partner for every cold-side fault across your estate.
Standard SLA Framework
Ideal for growing operators who need a joined-up maintenance and repair solution.
Faster attendance and smarter scheduling for urgent refrigeration issues.
One relationship, one reporting chain, one reliable service process.
Cleaner administration and easier finance handling across multiple units and visits.
Fast Response · Priority Scheduling · Consolidated Billing
Answers to what London businesses ask us most.
For emergency call-outs we aim to attend on site within 4 hours, usually within 2. We have engineers based across Central and Greater London so response times are fast. Same-day attendance is available 7 days a week including bank holidays.
We cover all of London within the M25, with a focus on Central, North, East and West London. Enter your postcode at the top of this page for an instant coverage check.
Yes. Every engineer we deploy is individually F-Gas certified and Refcom registered. We do not send unqualified or cross-trade engineers to refrigeration jobs. Full certification documentation is available on request.
Planned preventive maintenance visits start from £60 per unit per visit + VAT for standalone refrigeration equipment. Cold rooms are £120 per visit plus VAT. An ice machine deep clean is £330 per visit plus VAT. We recommend two visits a year. Each visit is charged at that price. Contact us for a tailored quote across multiple units.
We work on all major commercial refrigeration brands including Williams, Gram, Electrolux, True, Hoshizaki, Scotsman, Polar and Lec. If it is a commercial refrigeration unit, we can service it.
Yes. We have dedicated FM accounts with consolidated monthly billing, SLA-backed response times and full RAMS documentation on every visit. We currently support FM clients across multiple London sites. Contact us to discuss setting up an account.
If a fault cannot be resolved on the first visit, we will diagnose the issue fully and source any required parts before returning. We keep you updated throughout and aim to complete all repairs within 48 hours of the first attendance. For critical equipment failures we prioritise parts sourcing same day.
Yes. Our engineers carry a range of common refrigeration components including capacitors, fan motors, thermostats, solenoid valves and refrigerant gas. Most standard faults are resolved on the first visit. For less common parts we have supplier relationships that allow us to source and deliver quickly, often same day or next day.
A planned preventive maintenance visit includes a full inspection of the refrigeration system, cleaning of condenser coils, checking refrigerant levels and pressures, testing door seals and hinges, inspecting electrical components, verifying temperature accuracy, and a written report with any recommendations. We flag any developing faults before they become failures.
Yes. Every visit generates a job sheet detailing the work carried out, parts used, and the condition of the equipment. PPM visits include a full service report with engineer findings and any recommended actions. FM and multi-site clients receive consolidated reporting across all sites on request.
Yes. We operate a 24/7 emergency line for breakdowns that cannot wait until the next working day. Out of hours callouts are charged at a standard rate of x1.5 labour. Weekend attendance is available and commonly used by restaurants, hotels and catering operations where weekday downtime is not an option.